Plain English · No Surprises
Policies
The short list of how we work together. Nothing hidden in fine print — this is the fine print.
48-hour reschedule notice
Need to move a visit? Just let us know 48 hours ahead and there’s no charge. Life happens — text or call and we’ll find a new slot.
Skip fee
Cancellations or reschedules inside 48 hours carry a skip fee of 50% of the visit price. That slot was held for you and can’t be re-booked on short notice.
Lockout policy
If we arrive and can’t get in (no key, wrong code, nobody home), the visit is charged at 50% and we’ll reschedule. Leaving a key or code on file avoids this entirely.
Six-week gap = deep-clean reset
If more than six weeks pass between recurring visits, the next visit is priced as a deep clean so the house gets properly reset — then you’re back to your regular rate.
Cancel anytime
No contracts for residential cleaning. Pause, skip, or stop whenever you like. Commercial and church accounts run month-to-month with 30 days’ notice.
30-day price-change notice
Your confirmed price stays your price. If it ever needs to change, you’ll hear about it at least 30 days ahead — never a surprise on the invoice.
Satisfaction re-clean within 24 hours
If anything was missed, tell us within 24 hours of the visit and it gets re-cleaned free. No forms, no debate.
Same-cleaner promise
Amanda is your cleaner — every visit. If she ever can’t make it, you’ll know ahead of time and can choose to reschedule.
Payment
Recurring visits are paid automatically after each clean — card or bank draft, your choice — so there are no invoices to chase and no checks to mail. One-time cleans are due on completion.
Questions about any of this? Text or call Amanda at (478) 231-0348. Ready to go? Request a clean.